Terms and Delivery
Shipping and Delivery
Delivery to United KingdomWe usually maintain a large amount of stock for the goods we offer. Therefore, in most cases, we will be able to dispatch net curtains to any address in the United Kingdom within 3 working days of receiving your order.Please note that the delivery times specified above are estimates given in good faith and we will not be held liable for any failure to deliver within the specified period. However, we will notify you if for any reason we believe that your order will take significantly longer than usual to process and deliver..All deliveries will only incur a £3.95 delivery charge at the end of the checkout, deliveries on this band will be dispatched using Royal Mail or Parcel Force, please allow 2-4 working days for delivery.
Delivery outside the United KingdomFor postage outside of the UK please contact us for more information.
Returns and Refunds
We are confident that you will be pleased with your purchase. Should there be any fault with the net curtains at the time you receive them, you may return them to us within 14 days of receipt and we will offer you a full refund. Will we also offer a full refund if the design or measurements of the net curtains do not correspond with your order. The nets must not be adjusted in any way and must be returned within 14 days in merchantable condition including all original packaging. If we find that the product has not been returned to us in fully merchantable condition, we reserve the right to refuse a refund. If you do return goods to us, we recommend that you obtain proof of postage because we cannot be held responsible for items lost or damaged in transit, Any net curtains that we have to cut from a roll ,we cannot offer a refund if you have made an error in your measurements or if you subsequently change your mind about the design. This is because all our net curtains are bespoke (made-to-measure) in accordance with a customer specific requirements. We appreciate that a mistake can therefore be costly and we would urge you to measure your window carefully and contact us if you have any queries. We will also send an initial sample free of charge. If you do realise after making an order that your measurements are incorrect or that you would prefer an alternative design, please contact us as soon as possible. If we have not yet cut the nets, we would be happy to adjust your order free of charge.Your statutory rights are not affected. As with all net curtains, please allow a tolerance measurement of 20mm on the overall depth (Drop).
Security and Privacy
We take security very seriously indeed, and therefore use the leading online payment service PayPal to process financial transactions. You will make your payment through the secure PayPal server, and we will never see your financial details. For more information on PayPal buyer security and protection click here. We will not share your personal information with anyone else, and will not send you unsolicited emails not relating to our products. We may send you emails which are related to our products with the option to opt out.If you have clicked through to our website from a Google sponsored ad, we may use Google's conversion tracking to help us to measure your actions on our website related to our online advertising. We can't and won't gather personal information from this.
